Privacy Policy

Introduction

At EPW India Limited, your privacy is our top priority. We are committed to protecting your personal information and ensuring that your experience on our website is secure. By accessing our website and using our services, you agree to the practices outlined in this Privacy Policy.

1. Information We Collect

We collect various types of information when you interact with our website to provide you with the best possible service.

Personal Information:

When you make a purchase, sign up for our newsletter, create an account, or contact us, we may collect details such as:

  • Full Name
  • Email Address
  • Phone Number
  • Shipping and Billing Addresses
  • Payment Information (credit/debit card details are processed securely via payment gateways and are not stored on our servers directly)

Non-Personal Information:

We automatically collect technical data to improve user experience, including:

  • Browser type and version
  • IP Address
  • Operating system
  • Device type (mobile/desktop)
  • Browsing patterns and session duration

Cookies: We use cookies to remember your preferences, keep you logged in, and deliver personalized content. You can manage or disable cookies in your browser settings, though please note that doing so may affect the functionality of our website.

2. How We Use Your Information

We use the data we collect in the following ways:

  • Order Processing: To complete your transactions, process payments, arrange shipping, and provide order tracking.
  • Personalization: To recommend products, tailor content, and offer promotions based on your preferences.
  • Website Improvement: To analyze traffic, troubleshoot technical issues, and enhance the security and design of our website.
  • Communication: To send you order confirmations, updates, and marketing materials (e.g., newsletters). We only send marketing emails if you have opted in, and you may opt-out at any time.
  • Legal Compliance: To comply with legal obligations and prevent fraudulent or illegal activities.

3. How We Protect Your Information

We implement robust security measures to safeguard your data:

  • Encryption: We use SSL (Secure Socket Layer) technology to encrypt data during transmission and payment processing.
  • Access Control: Access to your personal data is restricted to authorized employees who need the information to perform their jobs.
  • Security Audits: We conduct regular security audits and vulnerability assessments to ensure our systems remain secure.

4. Sharing Your Information

We respect your privacy and do not sell or rent your personal data. However, we may share your information with trusted third parties in the following circumstances:

  • Service Providers: We may share data with third-party vendors who assist us in operating our business, such as payment gateways (e.g., Razorpay/Stripe), courier partners (e.g., BlueDart/Delhivery), and email service providers.
  • Business Partners: We may share information with our partners strictly for the purpose of promotions or loyalty programs, with your consent.
  • Legal Authorities: We may disclose your information if required by law, court order, or to protect our rights, property, or safety, or that of our users.

5. Third-Party Links

Our website may contain links to third-party websites (e.g., social media platforms or review sites). EPW India Limited is not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

6. Your Privacy Rights

You have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request the correction of inaccurate or incomplete data.
  • Deletion: Request the deletion of your personal data, subject to legal and regulatory retention requirements.
  • Opt-Out: Unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link in the email or contacting us directly.

7. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law (e.g., for accounting and tax purposes).

8. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we become aware that we have collected such information, we will take immediate steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. Any changes will be posted on this page with a revised date. We encourage you to review this policy regularly.

10. Contact Us

If you have any questions about this Privacy Policy, your data, or our practices, please feel free to contact us:

  • Email: info@epwindia.co.in
  • Phone: +91 4066146550
  • Address: Plot No 131, 132, Ground Floor, C-Block, Chenoy Trade Center, Parklane, Secunderabad, Telangana - 500003.