EPW India Limited is a Hyderabad-based leader in the sale of refurbished IT assets. We specialize in providing high-quality, professionally tested, and certified laptops, desktops, and monitors to individuals, businesses, and educational institutions at a fraction of the cost of new devices. Recognized as one of the top refurbishers in India, we are committed to delivering excellence and value to our customers.

A refurbished product is a pre-owned device that has been returned to the manufacturer or a vendor (like us) for various reasons (e.g., off-lease, trade-in, or cosmetic blemishes). At EPW India, every device undergoes a rigorous testing, repair, and sanitization process to ensure it functions and looks like new before being sold.

A "used" device is sold "as-is," often without any testing or warranty. A "refurbished" device from EPW India has been professionally inspected, repaired if necessary, cleaned, data-wiped, and certified for performance. It also comes with a warranty, unlike most used items.

Buying refurbished allows you to get high-end business-class specifications (like Dell Latitude, HP EliteBook, Lenovo ThinkPad) at up to 40-60% off the original retail price. It is also an eco-friendly choice that reduces e-waste and carbon footprint.

We generally grade our products based on their cosmetic condition:

• Grade A: Like new, minimal to no visible signs of use.
• Grade B: Minor cosmetic signs of use (such as small scratches or dents) that do not affect performance.

Please check the specific product description for the grade of the item you are purchasing.

Absolutely. Every single device goes through a multi-point quality check process. Our technicians test the battery, ports, screen, keyboard, hard drive/SSD, and motherboard to ensure 100% functional reliability before being listed for sale.

Since these are pre-owned assets, some devices may have minor signs of cosmetic wear. We are transparent about this in the product description. However, we ensure that any cosmetic wear does not impact the functionality of the device.

We test all batteries to ensure they hold a charge. While battery health varies by model, we ensure it meets a minimum performance standard. Specific battery health details (if available) are mentioned in the product listing. We also offer replacement batteries as add-ons.

Absolutely. Data privacy is our top priority. We perform a military-grade data sanitization process on all hard drives and SSDs to ensure no previous user data remains on the device.

Yes, we stand by the quality of our products. We offer a standard warranty on all refurbished laptops and desktops to cover any hardware issues.

Our warranty covers manufacturing defects and hardware failures. It does not cover physical damage, accidental drops, water damage, or software issues.

Yes, we offer Extended Warranty plans at an additional cost. You can add these to your cart during checkout or contact our support team to purchase an extension for peace of mind.

Yes, we ship across India using reputed courier partners like Blue Dart, Delhivery, and DTDC.

For orders within Hyderabad, delivery is typically 1-2 business days. For other parts of India, it usually takes 3-5 business days depending on your location and courier service availability.

We offer free shipping on most orders. However, for remote locations or heavy bulk orders (desktops/towers), nominal shipping charges may apply. This will be clearly calculated at checkout.

We accept all major payment methods including Credit/Debit Cards, UPI (GPay, PhonePe, Paytm), Net Banking, and Wallets. For B2B customers, we also accept bank transfers.

Yes, we offer Cash on Delivery for select locations. Currently, we offer COD only for Hyderabad orders.

For Hyderabad orders, yes, you can open the box and check the product before making the payment. For outstation orders, courier rules generally require payment before opening the box. However, our products are securely packed, and we offer a replacement guarantee for defective items.

We offer a 7-day replacement guarantee for manufacturing defects or "Dead on Arrival" (DOA) products. If the device is defective, we will replace it or issue a full refund.

Since we sell refurbished electronics, returns are generally accepted only if the product is defective or significantly not as described. We encourage you to read the product description carefully or call us to clarify doubts before purchasing.

Refunds are processed to the original source of payment within 5-7 business days after the returned product has been inspected and approved by our team.

Yes! We specialize in B2B and bulk supplies. We have supplied IT equipment to numerous startups, BPOs, schools, and coaching centers in Hyderabad and across India. Contact us for a custom quote.

Yes, we offer special corporate pricing for bulk orders. The discount depends on the quantity and the models you require.

Yes, for bulk orders, we can often upgrade the RAM or SSD to meet your specific business requirements. This is subject to hardware availability.

Yes, we provide a proper GST tax invoice for all purchases, making it easy for businesses to claim input tax credits and for warranty purposes.

Once your order is shipped, you will receive an email and SMS with the tracking number. You can use this number on the courier’s website or the "Track Order" page on our website.

It is safe when buying from a trusted vendor like EPW India. With our warranty, return policy, and verified quality checks, buying online is risk-free and convenient.